FAQ
1. Where do you ship to?
We offer international shipping to multiple countries worldwide. Delivery availability and shipping times may vary depending on your location.
2. How long does shipping take?
Processing time is 1–3 business days after payment confirmation.
Estimated delivery time is 7–30 business days after shipment, depending on the destination, carrier, and customs processing.
3. Do you offer free shipping?
Free shipping promotions may be available for selected products or for a limited time. When applicable, free shipping will be clearly displayed at checkout or on the product page.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number by email.
Tracking information may take up to 72 hours to become available.
5. Will I have to pay customs or import taxes?
International orders may be subject to customs duties, import taxes, or additional fees, depending on your country’s regulations. These charges are not included in the product price and are the responsibility of the customer.
6. What is your return policy?
We offer a 30-day return policy from the date you receive your item, subject to our Refund Policy.
Items must be unused, in their original packaging, and in the same condition as received.
For full details, please refer to our Refund Policy page.
7. What if my item arrives damaged or incorrect?
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at support@belvion.shop so we can resolve the issue.
8. Can I cancel or change my order?
Orders can only be canceled or modified before they are processed. Once an order has been confirmed and processed, cancellation may not be possible.
9. What payment methods do you accept?
We accept secure payments through Shopify Payments and other available payment providers, including major credit and debit cards.
All payments are processed securely, and your information is protected.
10. Is my personal information secure?
Yes. We take data protection seriously and follow industry standards to safeguard your personal information.
For more details, please see our Privacy Policy.
11. Can I buy items as a gift?
Yes. However, please note that we do not offer gift wrapping at this time.
12. Do you offer customer support?
Yes. Our support team is available to assist you.
📧 Email: support@belvion.shop
Support hours may vary depending on demand.